FAQs

Frequently Asked Questions (FAQs)

Payment Methods
Q: What payment methods do you accept?
A: We accept the following payment options:

• Credit or debit cards (Visa, Mastercard, American Express)

Placing an Order
Q: How do I place an order?
A: To place an order, please follow these steps:

1. Browse our website and add your preferred items to the shopping cart.
2. Proceed to checkout and provide your shipping and payment information.
3. Review your order details and click “Place Order” to confirm your purchase.

Order Modifications
Q: Can I cancel or modify my order after placement?
A: If you need to make changes to your order, please contact our customer service team as soon as possible. While we strive to process orders promptly, modifications or cancellations may not be possible once the order has been shipped.

Order Tracking
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s website to track the progress of your package.

International Shipping
Q: Do you offer international shipping?
A: Yes, we provide international shipping to various destinations. Shipping costs and availability depend on the location. During checkout, you will be able to view the options and costs applicable to your region.

Return Policy
Q: What is your return policy?
A: Please refer to our Refund Policy for detailed information. In general, we accept returns and exchanges within 7 days of receipt for items in their original, unused condition. Customized items may not be eligible for return unless they are defective or damaged.

Initiating Returns or Exchanges
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team with your order details. They will guide you through the process.

Refund Timeframe
Q: How long does it take to receive a refund?
A: Refunds are processed within 1–10 business days after we receive and inspect the returned item. The time for the refund to reflect in your account depends on your financial institution.

Sizing and Product Assistance
Q: Can I get assistance with sizing or product details?
A: Certainly! If you have any questions about sizing, product information, or anything else, feel free to contact our customer service team. We are happy to assist you.

Contacting Customer Service
Q: How can I contact your customer service team?
A: You can reach us via email at service@dualipashop.com. Our team is dedicated to providing prompt assistance and excellent service.