Refund Policy

At DUALIPASHOP, we value our customers and aim to provide a seamless shopping experience. However, we understand that circumstances may change. Below, you’ll find our refund policy details to assist you with any concerns.

Order Cancellation

We process orders quickly, so if you need to cancel, please act promptly:

• Cancellation Eligibility: Orders can be canceled before shipment.
• Timeframe: Contact us within 12 hours of placing your order for modifications or cancellations.
• Fees: A deduction of 6.9% + $1 will apply to cover payment gateway, warehouse, and platform costs.
  Once the packaging and shipping process begins, cancellations are no longer possible.

Refund Eligibility

1. Damaged or Defective Items

• Notify us within 14 days of receiving your order.
• Provide photo or video evidence of the damaged or defective item.
• Options: Choose between a replacement or a full refund upon verification.

2. Incorrect or Incomplete Orders

• Inform us within 14 days if your order is incorrect or incomplete.
• Resolution: We will either send the missing items or arrange for a return and replacement of the incorrect products.

3. Dissatisfaction with Products

• If you are unhappy with your purchase for reasons other than damage, defects, or incorrect items, contact us within 14 days.
• Refunds in such cases are reviewed on a case-by-case basis, and additional details may be requested.

Return Process

1. Authorization

• Contact our customer support team before returning any items to receive return authorization.
• Unauthorized returns may not be accepted or processed.

2. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to damage, defects, or incorrect items.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return.

3. Condition of Returned Items

• Returned items must be in their original condition, unworn, undamaged, and include all original tags and packaging.
• Refunds may be refused if these criteria are not met.

Refund Processing

1. Refund Method

• Refunds will be issued to the original payment method, unless otherwise agreed.
• Processing Time: Allow 1-10 business days for the refund to reflect in your account. Processing times may vary depending on your financial institution.

2. Partial Refunds

• Partial refunds may apply if only specific items from an order are eligible for a refund.

3. Non-Refundable Items

• Certain products, such as earrings (due to hygiene reasons) and custom-made items, are non-refundable.
• Non-refundable items will be clearly indicated on the product page.

Contact Us

If you have any questions regarding our Refund Policy or wish to initiate a refund request, please email us at service@dualipashop.com.

Thank you for your attention to this policy, and we appreciate your understanding and cooperation.